Author Archives for ‘bsayers’

A Couple of Updates From the Customer Experience Front

As most of you who are reading this already know, a little less than two month’s ago we underwent a major upgrade of our ecommerce platform – the one that powers the world’s most popular VoIP store, VoIPSupply.com. Similar to what many other businesses experience when tearing out a piece of business infrastructure and replacing [...]

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Map Writers and Runners: Charting the Future of Your Business or Department

When initially starting a company, most key employees tend to be both map writers and runners as there is no alternative, no one else to take action and run the courses charted. Chart your own map, sprint to the end, collect your reward, chart the next course and repeat the process. The longer the course, the more complex the map, the greater the reward in the end.

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A Good Manager:

At VoIP Supply, we have some excellence within our management team. We also have ways to improve and provide a greater leadership experience to our staff. Some things that our management staff can, should, and generally do exhibit include (though we can all get even better at):

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Good Ideas Lost

At VoIP Supply, we are not a large company by any means, but large enough to have a layer of management between the executive layer and the departmental team members. While sometimes this layer of management is a bridge for the staff to reach out to the owners with ideas and suggestions, often times it is a dam preventing ideas from reaching the surface for a variety of reasons.

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What Defines Success?

What’s your definition of success?
Everyone defines success differently. How about you? Particularly as a business owner and entrepreneur, this topic comes up quite frequently. The related question that also comes up is to ask when enough is enough. The two are actually directly related within my definition of success as there is no end point, [...]

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VoIP Supply: Creating Memorable E-commerce Experiences

Based on current research, VoIP Supply represents 50 percent of online VoIP hardware sales with more than a dozen competitors making up the other 50 percent. Interestingly enough we also represent more than 50 percent of the total personnel involved in online VoIP hardware sales with 70 employees at the end of the first [...]

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