Author Archives: Tom Costelloe
Potatoes and Tomatoes: The Varieties of Mobile VoIP
Every week a new company offering Mobile VoIP service seems to launch. However, most of these companies are not what I consider true Mobile VoIP. A majority of these actually offer glorified calling card or call forwarding services. While I favor inexpensive calling options, the customer should be wary of the fine print. Is it [...]
Professor Plum in the Ballroom with the Rope: The Who, Where, and How of Mobile VoIP.
There has been a lot of debate lately regarding the new Speedo swimsuits worn by swimmers in the lead up to the Olympics. The suits have been designed to reduce drag, thus helping to increase speeds and reducing energy used by swimmers. As I write, at least forty world records have fallen and most likely [...]
The Do’s and Dont’s of IVR Apps
Every day I deal with IVR applications, menus and voice prompts; whether for work trying to contact a customer, or in my own life trying to order food.