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14 comments - Leave yours here.

• michael graves

  July 2nd, 2008 at 2:05 pm

  It’s got to have a PC turned on. That’s a down side. Also, it’s not doing anything really innovative. Lots of cheap minutes, but that’s not uncommon these days.

  One can quibble about cost/minute, but once it’s below a certain point does any retail consumer need to care? It’s not like they use call center quantities of time.

  Soft phones don’t really count an innovation anymore…do they?

• Mel

  July 26th, 2008 at 1:39 pm

  Told by mj support that my dsl doesnot have enough speed to carry signal. Is there another option than upgrading DSL to 1.5?

• Cory Andrews

  July 26th, 2008 at 4:24 pm

  Mel – can you tell me who your ISP is, and what you current average upstream and downstream bandwidth are?

• Mel

  July 27th, 2008 at 12:23 pm

  Thanks for responding! Not sure what isp is. Att is my porvider. When mj support was helping to connect they sent me to a web site that measured my up and down bandwidth to i believe 240 up and 125 down or vise versa. Tried to save dialog but didn’n go to my email.

• Cory Andrews

  July 27th, 2008 at 7:42 pm

  Mel, MagicJack is a bit of a mystery in terms of the nuts and bolts of how their service works, but from what I have read it does utilize SIP, and uses the G.729 codec for VoIP.

  What this means to you, is that you should really only be using 10-30KBPs of bandwidth on an MJ phone call.

  You DSL connection, although not fantastic, should be more than sufficient to support MJ.

  Can you use the service at all? If so, what type of problems are you having?

• Mel

  July 27th, 2008 at 9:31 pm

  Thanks for clarification Cory. I plugged it in ubs port without connecting a phone to it. I contacted mj support to help with connection and after giving info about my computer and browser they had me go to the broadband measure site. After I gave them measures they told me I need to upgrade to use the mj. Have not tried to install or otherwise use mj. Is there a source of manual for a walk through on self installing. Sure would like to use it. Would like to replace my home phone with it. Do you recommend this. I don’t use it much. But guess it goes without saying I need a phone. I don’t have a cell phone.

• Cory Andrews

  July 27th, 2008 at 9:40 pm

  Mel – here are instructions on installing MJ. Plug the cord of a regular telephone into the magicJack. Then plug the magicJack into a USB port on your computer. It is recommended that you be running Windows XP on your machine machine. It’ll automatically install itself in under a minute. Now reboot your machine. Once your PC comes back to life, unplug the magicJack and then plug it back in again. When prompted, you’ll need to authorize the magicJack to access the Internet through your firewall obviously. Then you’ll be prompted to enter your email address and set up a password. Once completed, you’re good to go.

• Mel

  July 28th, 2008 at 3:01 pm

  Cory: Thanks for all your help. Will try your directions! Thanks again.

• Stan

  December 21st, 2008 at 2:14 am

  In a reply from Coey I read” MJ uses the G.729 codec for VoIP.” Other places say G.711 ulaw …do you know which? I want to run MJ on a Win2K box (which MJ says unsupported)

  Thx,

  Stan.

• Al

  January 3rd, 2009 at 4:43 pm

  I just went through a major hassle trying to get a downloadable manual for the magicjack. Turns out, there isn’t one. Their FAQ has a ton of questions, but I don’t have time to go through them one at the time, waiting for the page to open, and then finding the list of questions have changed. It is a pain the behind.

• Oliver

  March 18th, 2009 at 9:37 am

  I have occasional problems with MJ that are either bandwidth or PC equipment related. I am on 1.5Mbps DSL with AT&T (Bellsouth) and run a DELL Latitude D820 with XP Professional.
  Sometimes the dialer drops numbers and it only happens when dialing longer international numbers. Very often it just drops the 011 before the country prefix. It either drops it completely or it drops the 0.
  At times calls are clear as if they would come from a landline and then there are times when a call just gets very jittery and you only hear the other party in bits and pieces and vice versa.
  I tried to set the magicjack.exe process to “High Priority” or “Realtime” but it really has not made a difference.
  I am not doing any downloads or uploads while making a call. I disabled my McAfee Firewall. All without showing any improvement.
  I am already wondering whether I have a bad MJ device.
  Is anybody experiencing similar problems?

• Oliver

  March 18th, 2009 at 1:26 pm

  New MJ issue today. One I never had before. My MJ settings for call forward to my cell phone are turned on. Some calls get forwarded and some ring on my actual MJ phone.

• jay

  November 27th, 2009 at 12:07 am

  Anyone have setup MagcJack in a Sipura 1001?
  I already have the ID /password using PassWordFinder 2.2. and guess the proxy to be: proxy1.newyork.talk4free.com (since I live in New York) I changed to the IP of the same. Then set it up as line 2 and (I have GalaxyVoice on line 1). It doesn’t work.

  Anyone have it working on the Sipura 1001? What are the basic/advanced settings?

• T Kawasaki

  December 23rd, 2009 at 7:31 pm

  what the dessapointment.. MJ uses G.711. I wish we can change to different codec.

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