To a customer who tries a product for two months and gets upset when we will not take it back at full value, followed by statements such as I’ll never buy from you guys again!, I can do little more than apologize, attempt to explain the reasoning and thank them for their business. To meet the customer’s demand always would not permit me to pay for the 72 people working at VoIP Supply and run a successful business with the commitment and resources to improve for the benefit of all existing customers and those that we will serve in the future.

To the comment about bloat and providing more for less I would completely disagree. We are getting bigger and the perceived bloat is the building of teams and management to improve everything that we do internally and externally, most importantly to be able to provide better service to our customers, before and after the sale, which is something that smaller and leaner companies cannot even attempt to provide with any hope of scaling.

Again, thank you very much for your feedback. Rest assured that we are not sleeping and are 100% focused on taking care of our customers and growing our business to meet the needs and demands of our existing customers and the VoIP marketplace.

I will let Ben extrapolate on your comment further, but I can tell you that we do not think we are perfect nor have we ever claimed to be, but the essence of a great company (in my eyes) is one that is always trying to improve and that is exactly what we do each day. I know of few other companies that consistently place the same amount of emphasis on training and personal development that this one does on a daily basis…all designed with improving the customer experience in mind.

Whether you think we are getting bloated or not (I disagree with that statement 100%), we are not a “sleeping giant” and as we continue to progress through our strategic plan for the year I suspect that many of our competitors will be wishing that was the case.

As a competitor, I would like to thank you for commenting. It is because of you (and the rest of our competitors) that we will always be conscious that we need to be constantly learning, growing and developing like a great company does.

This articles does have several half truths, who advertises the lowest price on GXP-2000’s? Many competitors offer extended warranty services and although you were the first in the industry, it is hardly a new concept in tech/ecom.

But that is why I respect Voipsupply, you are a good competitor. You innovate within our industry to provide value to the customer. You also may be getting a tad bloated and vulnerable to younger, faster, leaner company who can provide more for less.

Not everyone is ipphone-craphouse and you better not fall asleep thinking everyone is.

w00t